F.A.Q.

ACCOUNT
I lost my password, what do I have to do?
If you have lost your password, just click on the link “Lost Your Password” in the login screen and you will receive an e-mail with a new password.

ORDERS:

DO YOU SHIP TO MY COUNTRY?
We ship all over the world.
We offer several shipping methods.
When you place an order you can choose the shipping method that suits you best.

HOW DO I KNOW HOW MUCH SHIPPING COSTS I HAVE TO PAY?
You can see how much you have to pay once you have logged in and when you have added a product to your basket.
Only for outside The Netherlands, Belgium, Germany, France, Italy and Spain, the shipping costs are dependent on the weight of your complete order.
The shipping costs are calculated automatically and are displayed when checking out your order.

HOW IS MY PARCEL SHIPPED?
Within The Netherlands all parcels are shipped by MyParcel/PostNL.
After the parcel has been sent, you will receive a tracking code by e-mail so you’re able to track your parcel online.
Your order will usually be delivered by POSTNL 1-2 working days after being shipped.
Outside The Netherlands all parcels are shipped by DHL, DPD, TNT, Hermes, UPS or your local parcel service.

HOW LONG WILL IT TAKE BEFORE MY ORDER IS SHIPPED?
As soon as you placed your order and the payment has been received, your order will be specially made for you as we work with an ‘On Demand’ process.
We have no stock and therefore this process normally takes 48hours at a maximum before we send out.
It may happen that items (caps / Flags / Bombers etc..) are out of stock and have to be re-ordered.
In that case the shipment may take a little longer.
If you want to know more we are always available to answer your questions via info@stckrz.com.

NO EMAIL CONFIRMATION WAS RECEIVED WHEN PLACING AN ORDER?
Please be sure to check you SPAM folder in your mailbox.
It could be that you did receive the email but that your provider marked it as SPAM.
If you still didn’t receive an email make sure to contact us by email via info@stckrz.com.

WHAT SHOULD I DO WHEN A WRONG OR DEFECTIVE PRODUCT HAS BEEN DELIVERED?
On the Delivery & Returns page you will find all information about returning items.

WHAT SHOULD I DO WHEN I’VE MADE A MISTAKE WHILE ORDERING?
Please contact us directly via email at info@stckrz.com or go to our Chat/Messenger feature in the web shop.
The Chat/Messenger feature can be found in the right bottom of the shop and uses the blue icon.
Don’t forget to keep your name and the order number close as this ensures a quick and smooth conversation.